RETURN & REFUND POLICY

Last Updated: [Insert Date]

At ALORIA, we want you to feel confident with every purchase. If you receive an eligible item that does not meet our return requirements, please contact us promptly so our team can assist you.

1. Return Eligibility

A return request may be accepted when:

  • The item is unused and unworn

  • The product is in its original condition

  • Original packaging and accessories are included

  • The product has not been damaged, altered or washed

  • The return request is made within the applicable return period

2. Return Period

Return requests must be submitted within 7 days of receiving the order, unless a different period is specifically stated for a particular product.

Items returned after the applicable period may not be accepted.

3. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, personalization or product-specific reasons.

These may include:

  • Used or worn items

  • Products without original packaging

  • Damaged products caused by customer use

  • Personalized or customized products

  • Items specifically marked as non-returnable

4. Return Process

To request a return, contact our customer support team with:

  • Order number

  • Customer name

  • Reason for return

  • Clear photographs or video when requested

Our team will review the request and provide the next steps.

Do not send an item back before receiving return instructions from ALORIA.

5. Refunds

Once an approved return has been received and inspected, we will determine the appropriate refund or replacement according to the condition of the item and the circumstances of the return.

Refund processing time may vary depending on the payment method and applicable financial institution.

6. Damaged or Incorrect Items

If you receive an incorrect, defective or damaged product, please contact us as soon as possible after delivery.

We may request photographs or video evidence to help us investigate the issue.

7. Return Shipping

Return shipping responsibility may depend on the reason for the return.

If the return is caused by an incorrect, defective or damaged item confirmed by ALORIA, we will provide the appropriate resolution.

For customer-requested returns, applicable delivery or return charges may be deducted where appropriate.

8. Exchanges

Exchange availability depends on product availability. If the requested replacement is unavailable, another appropriate resolution may be offered.

9. Contact Us

For return or refund assistance:

Email: a99695866@gmail.com
WhatsApp / Call: 0340 9781133

ALORIA
Every Detail, Considered.